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Secure, liability solutions...
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Syndicate 2525 provide bespoke liabilityinsurance, for complex and high risk businesses
 
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Complaints
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If you are a policyholder or a claimant dealt with under our Direct Settlement Scheme and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:

Complaints
Syndicate 2525
5th Floor Camomile Court
23 Camomile Street
London
EC3A 7LL

Telephone: +44 (0)20 7743 0900
E-mail: claims@syndicate2525.co.uk
E-mail: underwriting@syndicate2525.co.uk

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyds. Lloyds will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyds contact details are as follows:

Complaints
Lloyds
One Lime Street
London
EC3M 7HA

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyds has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)30 0123 9123

 
Contact us
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Syndicate 2525
5th Floor Camomile Court,
23 Camomile Street,
London EC3A 7LL

At Lloyd's – Box 150,
One Lime Street, London
EC3M 7HA

Underwriting Department
underwriting@syndicate2525.co.uk
underwriting@rewage.co.uk

Claims Department
claims@syndicate2525.co.uk
claims@rewage.co.uk

 

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