Liability products
If you are a policyholder or a claimant dealt with under our Direct Settlement Scheme and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
Complaints
Syndicate 2525
5th Floor
20 Gracechurch Street
London
EC3V 0BG.
Telephone: +44 (0)20 7743 0900
E-mail: claims@syndicate2525.co.uk
E-mail: underwriting@syndicate2525.co.uk
In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Lloyd's contact details are as follows:
Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
Telephone: +44 (0)20 7327 5693
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints
If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)30 0123 9123